Listed below are the varying levels of support and training offered by Sauce Software.

Support Type	Free	Paid
Search our knowledge base
Log a request for information (Registered Users Only)
Search open source community sites
Participate in our online forums (Registered Users Only)
Online SauceOpen training modules (Registered Users Only)
Animated training demonstrations
SauceOpen Updates
Email our helpdesk (Registered Users Only)
Instructor led workshops
Telephone Advice
One-on-one remote support
Emergency After Hours support

Already a SauceOpen™ Customer?

Easily access information relating to your account with us.

• Click to access your account summary

Search our knowledge base

We have over 150 frequently asked questions in our knowledge base which is growing all the time. Please take the time to search for answers to your queries in here:

• Click to access the knowledge base

Log a request for information

If you have perused our knowledge base and cannot find the answer to your query please log a request for information and one of our experienced support analysts will be more than willing to provide you with help.

Priority is determined by Sauce Software but you will have a reply to you inquiry within 48 hours.

• Click to submit a ticket
• Check ticket Status

Search open source community sites

Another advantage of SauceOpen™ is that it is a suite of open source software (OSS), meaning that there is a wealth of information available to everyone on the Internet.

Therefore if you have perused our knowledge base and would prefer to go it alone, we have provided some links below that will get you started on your journey.

• Website - Joomla
• CRM - vTiger
• Web Calender
• Wiki
• Shopping Cart - Virtuemart
• Webmail

Participate in our online forums

There is also a wealth of information on the SauceOpen™ forums. Here you can participate with users of SauceOpen™ and our staff. As you will experience, the more you contribute to our forums, the more you will get out of it.

• Participate in forums

Online SauceOpen™ training modules

Sauce Software has developed a wide range of online training modules that you can do anytime and as many times as you want. We have developed modules for the most common functional tasks that you will be required to perform within the SauceOpen™ platform.

We are adding new training modules to our site regularly, so don't forget to come back and do them all.

• Peruse training courses

Animated training demonstrations

For those of you who like to learn via visual demonstrations we have also created animated training modules that cover the most common functional tasks that you will be required to perform within the SauceOpen™ platform.

We are adding new animated training modules to our site regularly, so don't forget to come back and experience them all.

• View the training demonstrations

SauceOpen™ Updates

We periodically update SauceOpen™ with new features and functionality which are free of charge.

Instructor led workshops

Sauce Software conduct half day instructor led workshops on a weekly basis. These have been designed to show you how to get the best experience in using SauceOpen™. We also have courses that cover how SauceOpen™ can improve business productivity and staff efficiency.

Investment = RRP $497.00 inc. GST per person per half day workshop.

These instructor led workshops will go into detail of the advantages of the SauceOpen™ Platform from a business perspective as well as hands on training on how to activate the features that can help you achieve your business goals. Read more on the individual courses.

• Register for a workshop

Telephone Advice

If you would like help with your inquiry straight away then contact our support desk by phone between between the hours of 8am-6pm weekdays on 1300 559 165.

Investment = $125.00/hr inc. GST  chargeable per 15 minutes.

One-on-one remote support

We offer remote desktop support. What this means is that we take over your PC and fix your inquiry for you on the spot.

Investment = $125.00/hr inc. GST  chargeable per 15 minutes.

Emergency After hours support

To contact Sauce Software outside of the normal support hours, send an email with your name and contact phone number in the subject line to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Investment = $44.00 inc. GST per 15 minutes.